How can we help?

Email support@overloadai.app. We usually reply within one business day. Include the email on your Overload account for billing and data questions.

Subscriptions & billing

How do I cancel? Subscriptions are billed by Apple through the App Store. Cancel in the app under You → Manage subscription → Cancel, or in iOS Settings → Apple ID → Subscriptions. Your access continues through the period you paid for. Your program and history stay on your account.

Refunds. Apple processes App Store payments, so refund requests go through reportaproblem.apple.com. Email us if a billing or purchase error started in Overload and we'll investigate it.

Restore purchases. Reinstalled or switched phones? In the app: You → Restore purchases.

Your data

Delete your account. In the app: You → Delete account. This permanently deletes your account and cloud training data. You can also email us and we'll delete it for you. See the Privacy Policy for exactly what we store.

Offline logging. Overload saves each set on your phone first and syncs when you're back online. Weak gym signal won't interrupt the workout.

Training questions

Where do my weights come from? The programming engine sets every load, rep target, and deload. The AI coach explains those decisions and can propose a plan edit, such as compressing a session. The engine validates the edit and you approve it before your plan changes.

Something hurts. Flag the area and Overload can choose exercises around it. This is general fitness programming. Talk to a qualified health professional about pain or injury.

Report a bug

Email support@overloadai.app with what you did, what you expected, and a screenshot if you have one. Bug reports get read the same day.